Complaint Procedures

Uniform Complaint Procedures
The district's Uniform Complaint Procedures (UCP) shall be used to investigate and resolve the following complaints:
     To view the complete "types of complaints" list, please see the document provided below.
How to File a Complaint
A student, parent, guardian, employee, individual, or organization may file a written complaint under the District's Uniform Complaint Procedure by completing the form E 1312.3 - Uniform Complaint Procedure - (FORM) below. If assistance is needed to put your complaint in writing, please contact: 
Mr. Andrew Lucia, Director of Human Resources
SLVUSD District Office
325 Marion Avenue
Ben Lomond, CA  95005
(831) 336-5193
An anonymous complaint may be filed, however the District's ability to investigate and respond may be limited by a lack of information.
The Board Policy (BP), Administrative Regulation (AR), and Exhibit (E) 1312.3 - Uniform Complaint Procedures are available below.
You may also file a discrimination complaint with the U.S. Department of Education Office for Civil Rights. For more information, please visit:
The electronic complaint form for the Office for Civil Rights is provided here:  Office of Civil Rights Complaint Form
You may also contact the Office for Civil Rights at:
San Francisco Office
Office for Civil Rights
U.S. Department of Education
50 United Nations Plaza
San Francisco, CA  94102
Telephone:  (415) 486-5555
Fax:  (415) 486-5570; TDD:  (800) 877-8339
Please review the Administrative Regulation (AR) 1312.3 - Uniform Complaint Procedures for the timelines for when a complaint must be filed and how a complaint will be investigated.
For more information, visit the California Department of Education's webpage on Uniform Complaint Procedures.
Williams Uniform Complaints Procedures
A Williams Complaint, another type of UCP complaint, is completed to investigate and resolve the following types of complaints:  
  • Complaints regarding the insufficiency of textbooks and instructional materials
  • Complaints regarding teacher vacancy or misassignment
  • Complaints regarding emergency or urgent conditions at school facilities that may pose a threat to the health and safety of students
  • Complaints regarding a school restroom that has not been cleaned, maintained or kept open
(Please see Administrative Regulation 1312.4 for more information regarding the details of these types of complaints.)
How To File a Complaint
A complaint alleging any condition(s) specified above shall be filed with the principal or designee at the school in which the complaint arises. The principal or designee shall forward a complaint about problems beyond his/her authority to the Superintendent or designee in a timely manner, but not to exceed ten (10) working days. (Education Code 35186; 5 CCR 4680)
Please review the Administrative Regulation 1312.4 (below) for more information.
Complaints Concerning District Employees
A complaint concerning a district employee may be submitted either verbally or in written form to the employee's immediate supervisor or the principal. Complaints related to a principal or central office administrator shall be initially filed in writing with the Superintendent or designee. Complaints related to the Superintendent shall be initially filed in writing with the Board.
Please refer to the policies below for more information. To file a written complaint, the form is available below.
Other Related District Policies
San Lorenzo Valley Unified School District does not discriminate on the basis of race, color, national origin, sex, age, or disability in admission to its programs, services, or activities, in access to them, in treatment of individuals, or in any aspect of their operations. The lack of English language skills shall not be a barrier to admission or participation in the District's activities and programs. San Lorenzo Valley Unified School District also does not discriminate in its hiring or employment practices.